GOimprints Returns, Refunds and Order Policies

Returns, Refunds and Order Policies

Goimprints is committed to serving our customers with fast, friendly, and quality promotional products and apparel.  Our team is dedicated to making sure you are satisfied with your order, and will work hard to meet your marketing needs. We want to serve you with products that can help grow your company, brand or organization.  Goimprints delivers custom imprinted items to clients of all sizes from coast to coast.  Our partner factories are located throughout the United States.  Most orders ship within 7-10 business days with 3-4 shipping days.  We also have rush services available when you have a short turn-around time for your project. 

Ordering Process and Fees
GOimprints has over 140,000 unique items that can be imprinted with your logo or design.  Most products include a one color imprint, meaning we print one imprint color of your choice in one location on the item. If there is an additional print cost or other fees, most will be noted on the product page. 4-Color Process, digital printing, and other multi-color imprinting process allow you to print more than one imprint color (like a photo). 

Most products have an imprint set-up cost that covers the actual production set-up of your imprint on the particular item.  Typical set-up costs cover one imprint color in one location.  

Every order placed online or by phone with one of our branding agents will receive an order confirmation followed by a FREE virtual PDF proof for your approval PRIOR to production.  The virtual proof will give you a representation of what you design, logo, or artwork will print like on the item.  Once approved, your order will go into production within 1-2 business days.  Order changes or adjustments may require additional production time, and/or charges. 

Ordering Samples and Virtual Sample Proofs
You can receive physical samples either through our sample request button, or purchase samples through our online ordering process.  Samples may have a random imprint to show the imprint process, location, and print area.  We can also produce a free virtual sample that will show your artwork, design or logo on the item of your choice in a PDF format.  You can request that with the “Get a Quote and Virtual” sample button.

Additional Costs, Fees, or Set-Ups
We use an industry standard service to supply all updated product data, inventory, and pricing.  Under certain circumstances there may be additional costs or fees depending on additional order, printing, or other unique imprinting or decoration needs.  GOimprints works hard to make sure all orders are delivered within your budget needs.

Return and Refund Policy
GOimprints is committed to complete customer satisfaction.  We offer refunds or reprints on items if there is a product produced in error by GOimprints. Requests for reprints or refunds must be made within 12 business days of receipt of the order placed. We will request a sample of the goods to evaluate the refund or reprint.  Refunds will be issued with the payment that was made on the order.